About the products and shopping
1, Are the braided wigs heavy?
The braided units are relatively heavy. You can see the weight on each unit description. It is very different from how heavy it is when you get your hair braided.
2, What hair are your wigs made of?
The wig base is made with virgin human hair lace wigs to give it a very natural look with the lace base providing the illusion of hair coming out of the scalp. The braid strands are handmade with 100% synthetic premium Kanekalon fiber.
3, How to measure the cap size?
Please pin hair as flat and tight as possible before taking the measurements. This will eliminate bulges that distort head contours.
If you order a stock wig, you can only choose size small or size medium for the cap size. Actually, you can compare your own measurements with our standard size of small and medium to see which one fits you better.
4, Can l custom the different colors?
Yes, you can choose a different color from the order options. If you need color customization, please contact our customer service for more details.
5, Can the braided wigs be packed up into a high ponytail?
It depends on which products you purchase. If you choose a full lace wig unit or the unit already made in a high ponytail style, you can achieve that look easily.
6 How long does the hair last?
Our braided wigs can last well for two years and more if taken care of properly.
7, What do bleached knots and pre-plucking mean?
The bleached knots will create the illusion of hair growing out of the scalp, and the pre-plucked hairline can make the hairline look more realistic. Both of them will let the unit more realistic and natural.
8, What kinds of payment do you support?
We accept all major credit cards and PayPal for secure payments and transactions.
9, Do you support currency payments other than the US dollar?
Yes, you can click to switch currency on the top right corner of the home page.
About the shipping
1, How long will I get my order?
Due to the braided wig is handmade, the orders will run on a 10-15 business day processing/production time. Once your order is ready, you will receive an email notification that it is ready to be shipped.
Once shipped, please allow 3-5 business days to receive your order.
2, Do you have the expedited service?
Sorry, we are not able to offer expedited shipping service. But we have some wigs in stock and ready to ship, you can email us about the style before ordering.
3, What express do you use, and what are your shipping rates?
We use DHL/FedEx on all orders. The shipping fee ranges from $10-$25 and depends on the shipping address and package weight.
4, Do you ship internationally?
Yes, we ship worldwide.
5, Will you provide a tracking number after shipping?
Yes, once your order is shipped, you will receive an email notification with the tracking number. You can track the shipping status before the package arrive.
About after-sales service:
1, How can I cancel the order?
Yes, we support canceling the order. Please contact us within 12 hours after you receiving our confirmation email. Otherwise, the wig will be under processing, we can not help you cancel the order. If you insist on cancellation, you need to pay a $25 restocking fee.
2, Can l exchange or return the hair after received?
We understand sometimes you may not be 100% satisfied with the hair. We want you happy. So exchange and return are both accepted.
Please email customer service within 14 days of receipt and one of our representatives will assist you with your exchange or return.
Keep the wig unused and EXACTLY THE WAY IT CAME. This means the wigs have NOT been washed, installed, colored, or bleached. The lace has NOT been cut. We cannot do returns or exchanges on hair that has been altered in any form. No exceptions.
You are responsible for all exchange or return shipping costs. Please send us the tracking number after you return the order, We recommend you also get tracking and insurance on your return package. After we receive the hair, we will issue an exchange or return after the examination of the hair.
All wigs are made to orders. For the wig exchange and return, you will need to pay $25 for the restocking fee. Hope you understand.
3, Can l change the address?
Yes, please contact us before your hair is shipped. Our customer service will try their best to help.